Frequently Asked Questions (FAQ)

Orders and Delivery

How long will it take for my order to be delivered?
Our delivery time is between 7-14 days. This is because we ship directly from the factory. This allows us to keep our prices low.

Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number so you can track your delivery.

Are orders processed quickly?
Absolutely! We process all orders within 24 hours of receipt.

Product information

What is a V2L plug?
A V2L (Vehicle-to-Load) plug allows you to use power from your electric vehicle to power external devices, such as a tent, a party, or during an emergency.

Are the products compatible with all electric vehicles?
Our products are designed for vehicles with a Type 2 connection. Please check the compatibility of your vehicle before ordering.

Returns and Cancellations

Can I return my order?

Yes, you can return your order within 14 days of receipt, provided the product is unused and in its original packaging. The return costs are at your own expense.

How can I cancel my order?
Please contact us as soon as possible at info@evsocket.eu if you want to cancel your order. If the order has already been shipped, we can no longer cancel it.

Customer Service

How can I get in touch?
You can reach us at info@evsocket.eu . We aim to respond within 24 hours.

Do you have a warranty on the products?
Yes, our products are covered by a factory warranty. Contact us if you have any problems.

Do you have a question that is not answered here?
Feel free to contact us at info@evsocket.eu . We are happy to help you!